Reach - Can't watch/download rendered videos

Before March 20th, 2012, I had a video rendered via Bungie Pro.

http://www.halowaypoint.com/en-us/games/haloreach/fileshare/details/22542628

The video itself is just a film of me betraying bs angel on mistake, problem is, I can’t watch it, nor can I download it to my PC.

Whenever I hit play, the video player just stays black and nothing happens.
Whenever I try to download it, I am redirected to an error page which says: Sorry, we encountered a problem while processing your request.

If I right click the download video button, I am given the following link:

http://www.halowaypoint.com/en-us/games/haloreach/fileshare/download/22542628/bs%20angel%20betrayal

That page automatically redirects to this url:

https://companion.halo.xbox.com/RenderedFilm.ashx?fid=23015164

which simply gives a 404 - File or directory not found error.

I am using Firefox 22.0, but it also occurs on other browsers including Google Chrome.

Thank you for reporting this, we will investigate.

I have the same problem - cannot download films to my Mac that I saved from Reach and Halo 4 File Shares.

Please address this issue immediately!

Thanks!

Other videos should be able to be viewed now. We are investigating why this particular video is having trouble still.