My ranking reset today on Halo 2 from a 28 to a 1.
Xbox support promised me that 343 would address this issue and it would be fixed if I posted it here.
I have attached my ticket number and my chat with xbox support. Have any of you other users had this issue be resolved?
A promise is a promise to a consumer. Your move 343.
My name is Jason and I don’t care if you guys know that.
Here is my conversation with Xbox support. “Saturn” promised.
Saturn: Hello, thank you for contacting Xbox Customer Support. My name is Saturn. Please give me a moment to review your question.
Jason: Thanks, Saturn.
Saturn: Hi, how are you today?
Jason: Hi, I’m OK.
Jason: How are you?
Saturn: Great to hear that you are good. I’m good too, thanks for asking.
Saturn: I can see here that you wanted here to contact 343 industries, right?
Jason: Yes, is that possible?
Jason: It seems like everything I see is direct to Microsoft.
Saturn: Yes, I can check here the direct support here for you.
Jason: So, you are support or do they have another avenue of support?
Saturn: Halo has their own support Jason. However, I can try here troubleshooting your issue, in case we tried everything and still does not work, then I can give you the support for Halo.
Jason: OK, so we’ll try here and then if doesn’t work I can contact them directly?
Saturn: Yes Jason.
Saturn: May I ask what happened on the Halo Game?
Jason: OK, I was playing this afternoon
Jason: There are several options for multiplayer games. Halo2 is what I spend most of my time playing because the ranking system is working.
Saturn: I understand that Jason.
Jason: OK, my rank reset
Jason: 28
Jason: to 1
Jason: After spending days of play time…
Jason: It’s gone
Saturn: Oh, okay. We will try here the best steps that usually work for this Jason.
Jason: OK, great. I have reset the app several times and hard reset my system several times.
Jason: So, that’s checked.
Jason: Still holding at 1
Saturn: We need to power-cycle your console. To do this, please turn it off, disconnect all accessories including the Kinect, wired controllers and cables including the power supply from the power outlet and the back of the console, wait for 2 minutes and reconnect everything.
Jason: OK, haven’t done the disconnect thing.
Jason: Let’s try that
Saturn: Okay, thanks. Please let me know once you are done Jason so we can proceed.
Jason: While I wait a few more moments to turn it on. Can I ask, is holding down the button the same as what we doing?
Jason: When you manually power down the system?
Jason: Speaking of which, I’m turning it back on.
Saturn: Yes Jason, however, the additional steps are the Disconnecting Everything that is connected on the console.
Jason: Which I just did.
Jason: And now powering back on.
Saturn: Great!
Jason: OK, it’s back on. Now what?
Saturn: After that, we need here to Clear Persistent Storage, please go to Settings >> Disc & Blu-ray >> Persistent Storage >> Clear Persistent Storage. Please do this step for 3 times.
Saturn:
Jason: OK,
Jason: 1
Jason: 2
Jason: and 3.
Saturn: Thanks!
Saturn: After you have done clearing Persistent Storage, please go to Settings >> Network >> Advanced Settings >> Alternate MAC >> Clear Alternate MAC >> Then restart the console.
Jason: Restarting… Xbox logo blinking
Saturn: Okay, thanks.
Saturn: After that Jason, can you try checking the Ranking again.
Jason: Yep, green screen now.
Jason: Oh bummer.
Jason: Still 1
Saturn: Oh, okay Jason. I suggest here the we really need to go to the Forums for the Halo.
Saturn: Check this link Jason for the Support for Halo.
Saturn: https://www.halowaypoint.com/en-us/forums
Jason: OK, so create a post and someone from 343 will replay?
Jason: reply*?
Saturn: Yes Jason. I will assure you that they will reply to it. Maybe there are some issues on the server for Halo Jason.
Jason: OK, I will search the known issues and see what I can find out. Then post something if I can’t find the appropriate post.
Jason: This is so disappointing. This issue has happened a few times but I restart the game and my rank was back.
Saturn: Yes Jason. Thanks for your cooperation. I understand your concern. I’m Xbox User too. However, with regards to the Ranking, the system will automatically bring you back on the Rank where you are. It is just server issues.
Jason: Hmmm, I think I follow.
Jason: So, we the server containing my information gets reset then I should be OK?
Jason: Is that what you mean by server issue?
Saturn: Yes Jason, we just need here to wait for few more minutes or try to post on their forums. And I will assure you that you’ll be back gaming again.
Jason: So, you suggest that I post on the forums and then in the meantime hope that my rank resets when the server is refreshed?
Jason: Is there a ticket number for this issue as well?
Saturn: Yes Jason. That’s correct. NO worries, I will assure you that this will be fixed. Sure thing, I can give you the reference number for this chat session.
Saturn: Here’s the reference number for this chat session Jason, SR#1278402175.
Saturn: Thanks for your patience.
Saturn: It’s an honor working with you and I hope we can work together in the future without any problems. Will there be anything else that I can help you today?
LOL you have been fooled by ms support
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> LOL you have been fooled by ms support
Not fooled… Just holding them accountable in public.
This is pretty great. Even Xbox support is a joke. No wonder Halo has gone to -Yoink-, its owned by a company that just blatantly lies to it’s customers.
Not a chance in hell you get a reply from 343i on here. They can’t even update their millions of supporters in a timely fashion. Or fix their game. Or do anything right for that matter.
You do realize that 343 has already stated a while ago that ranks will be reset once (if*) they fix the multiplayer? A lot of current ranks arent legitimate
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> You do realize that 343 has already stated a while ago that ranks will be reset once (if*) they fix the multiplayer? A lot of current ranks arent legitimate
I have heard that on forums and other places but no, it hasn’t been made clear to me. Where have they said that? And also, realize that this isn’t about my ranking as much as it is documenting my experience.
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> > 2533274802821181;6:
> > You do realize that 343 has already stated a while ago that ranks will be reset once (if*) they fix the multiplayer? A lot of current ranks arent legitimate
>
>
> I have heard that on forums and other places but no, it hasn’t been made clear to me. Where have they said that? And also, realize that this isn’t about my ranking as much as it is documenting my experience.
It’s universally known that not one person from 343i even uses their own forums, they go on neogaf and other third party websites. In addition, 343i’s FIRST UPDATE clearly states ranks will be reset once all in-game issues are fixed. All in-game issues are not fixed, so don’t be surprised if you play again and then suddenly rank gets reset out of nowhere.
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> > 2533274794835681;7:
> > > 2533274802821181;6:
> > > You do realize that 343 has already stated a while ago that ranks will be reset once (if*) they fix the multiplayer? A lot of current ranks arent legitimate
> >
> >
> >
> > I have heard that on forums and other places but no, it hasn’t been made clear to me. Where have they said that? And also, realize that this isn’t about my ranking as much as it is documenting my experience.
>
>
> It’s universally known that not one person from 343i even uses their own forums, they go on neogaf and other third party websites. In addition, 343i’s FIRST UPDATE clearly states ranks will be reset once all in-game issues are fixed. All in-game issues are not fixed, so don’t be surprised if you play again and then suddenly rank gets reset out of nowhere.
I saw an old tweet that confirms it. I’m still yet to see the first update that states the rankings will be reset. I’m not being a troll here… I honestly don’t see it on waypoint. But it’s clear to me after reading everyone’s reaction, I’m wasting my time playing a busted game.