Ranked Multiplayer Crashing - Banned for unknown time frame - No ability to re join after game crash to avoid ban

Have had the game crash in only ranked multiplayer, has happened 3 times in the last 24 hours and appears to happen early game, after a death and when you try to move too early after spawning back in. Why is there not an ability to re join a match after a crash, I’m not quitting matches and clearly don’t have the motive to, but now I’m banned for an unknown amount of time as even the estimated ban counter is broken. If a game crashes and stops users from playing for a game they spent money on to unlock rewards, there should either be a re join function to avoid bans or no bans issued for known issues as this is only going to turn players away, and turn them away quickly. These crashes are also causing me to drop rank quite substantially,

PC specs are as follows, with settings,
All low settings
GTX 1060 6GB - latest drivers
i5-11500
1440p monitor
Windows 11 Latest Patch
running at 75fps constantly, crashing is not a hardware issue, but appears to be a software issue
running HW monitor, GPU is not going over 70C, CPU is not thermal throttling or going over 55C.

If the crashing is a software issue, then there shouldn’t be a ban issued for crashing, seems like you’re banning the people who want to play because the software isn’t up to scratch

5 Likes

I am currently having this issue constantly. I have similar specs. I’ve been de-ranked twice because of it. It is really frustrating, and it makes me not want to continue playing ranked. The game studders for a moment and then just dies.
PC Specs: All Low settings
RTX2060 - latest drivers
i7-9700k
1080p 144hz monitor
Window 10
consistently getting 130 fps.

1 Like

My game has crashed multiple times now too, no idea how long I’m banned for, it’s incredibly frustrating :confused:
RTX 3070 - latest drivers
i5 9600k
DDR4 16GB RAM
1tb m.2 SSD
Windows 10
1080p 240hz Monitor

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This ban crap has got to go. It’s not ok.

3 Likes

this -Yoink!- happening to me to the point to where its over an hour now. which scares me because i duno if it ever resets. my guess tho is it resets once a week. on tuesdays with the rewards system. but the only thing I can think of is this game doesnt like you playing it over 60hz refresh rate. especially if youve not got a 30 series card. i have only a 1050ti but it uses almost 100% cpu i7 6700. and almost 10% gpu usage thats how cpu intensive the game is. im going to stop using anything over 60hz until tuesday because i dont want to sit around any longer to play. which sucks because I bought a 240hz monitor. lol. it works but the algorithm in this game is wacky and if i turn it up i get like 30 fps. which seems backwards but my cpu cant process more than 1 frame to what could be 4.

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Had a crash in my placements and was easily going to win the game. I’m hoping on full release there will be a rejoin. Being banned for the game crashing is dumb as heck.

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I found after the patch my keyboard was crashing the game through steam because its analog. if you use controller and steam check and see if you have force controller on through steam settings under manage game controller settings. for halo infinite. thats the only reason mine was crashing. i was on a 16 hour ban before I fixed it. And nobody helped. lol.

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Just happened to me during my placements.

Where do we file a ticket?

And have 343 said they acknowledge the issue yet?

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I filed a ticket and they have acknowledged the issue, no work around or fix yet though

3 Likes

Same, banned due to game crashes. very irritating especially after having purchased a battle pass. They shouldn’t be punishing players for their own incompetence.

2 Likes

I don’t get why most games don’t handle leaving like Starcraft II does. In it if you leave a match, you can’t queue for a new match until the match you left is over. You also have the ability to rejoin that match however.

Not only does it make it so leavers can’t just hop into a new game, but to those who innocently got disconnected, gives them an option to continue.

2 Likes

I found this article detailing how to appeal a ban:

https://unbanster.com/halo-infinite-unban-appeal-guide/

In the guide it also says to watch your email for replies to the ban, so make sure your email is attached in your settings to get those replies. Otherwise, you might not see them.

1 Like

Only fix I have seen and has worked for me for the last 40 matches, removing the High res multiplayer textures DLC

I can’t confirm what’s causing crashes, I don’t think anyone has been free of this at least to various degrees.

67 some odd hours, and I’ve had maybe 2 crashes total luckily only in QP.

  • i7 5960x liquid cooled
  • 32gb 3200mhz (4x8)
  • GTX 980ti liquid cooled
  • Game installed on HDD

My brother hasn’t been so lucky. He’s crashed several more times, a few in Ranked.

  • 6th Gen i5
  • 16gb ram
  • GTX 1060
  • Game installed on SSD

You called out the two biggest issues in this game right now:

  1. People are getting banned in a Beta for crashes pertaining most likely to Beta issues and instability

  2. Being unable to rejoin into Ranked matches and redeem one’s self is hurting ranked with 3v4’s, and causing players to be banned without recourse.

Screw the progression/monetization controversy, a game won’t last if the gameplay experience is causing players to receive punishment for reasons out of their control.

343 needs to make this a priority.

Had no idea Starcraft handled games that way, it’s kinda ingenious.

As for rejoining matches, it’s quite literally the standard in most if not all modern competitive titles. It needs to be implemented here, especially knowing it’s currently available in QP.

This might work for some, it did for a friend of mine. I had him turn Vsync on and turn blur to 0%. After that, no crashes at all over the span of 2-3 hours.

I can’t speak for the CPU/GPU usages.

I was getting 99% GPU usage, and 30% CPU usage but after setting framerate parameters and forcing a 120fps standard (set min to match max) I’m now getting 67% GPU usage and 30% CPU usage.

I can’t speak for your results, but I expected a higher CPU usage for a game that is said to be CPU based.