So I’ve heard the argument that we should forgive 343i about this because of the massive undertaking that they tried. Well, lets put it in perspective:
Ford releases a car that I purchase and is advertised to get 40 MPG. I use the car, but only get 15 MPG. Rightfully, I can (and probably will) be angry and complain. Possibly even take it back if I still can. I don’t care how hard it is to make that car (it’s probably very difficult and requires tens of thousands of man hours to go from concept to production. From body design, to engineering the most efficient fuel/engine system, weight, aerodynamics, electrical and computer systems, interior design, manufacturing and machining, even the windshield is precisely and accurately designed to give the most efficient and cost effective product possible. Each of these jobs probably requires a degree in the given fields, totalling to years of training to simply produce this car.
And yet, I don’t care. If the marketing team in Ford comes out and says that the car can do something, then it is expected by a consumer that the car can do that thing, be it have exceptional gas mileage, low cost, aesthetic design, or features. If those expectations are not met, then as a consumer, we have the right to not purchase it and even criticise it (yay for capitalism and the free world!). By telling someone to stop you are telling them to abandon their rights as a consumer. Why would someone do that?
Some might say that making a car and making a game are two completely different things. Why? They are both heavily reliant on graphic design (albeit, a car manufacturer won’t be using Unreal Engine IV, probably some CAD tool like Solidworks or Catia or something), both require extensive logical problem solving (games have game design, cars have engine/weight/body design) and both have significant levels of engineering (software engineering in both and mechanical as well in cars). Both have marketing teams and both have distribution processes. You pay for both once, and you don’t have to pay the manufacturer again. You can upgrade both (dlc for games, aftermarket parts for cars) and both serve practical and impractical purposes.
By saying that you shouldn’t complain because they tried to do too much, you are telling people that they should abandon their consumer rights and accept what has been given to them. This makes no sense; we should be complaining because they tried too much. In this results driven world, it isn’t the effort that counts. It’s the end game. And in this case, the end game was broken.