Hey,
Not sure really what to do here. I purchased the 100+35 Blitz Packs bundle from the Microsoft Store on PC about 2 hours ago, and the packs haven’t shown up in Halo Wars 2 at all. I called the Microsoft support number, and they had me do some basic troubleshooting (logging out/back in, restarting PC, launching game on Xbox instead of PC, etc.), and they said they can see the purchase went through. Then they said I should reach out to the developer… so I guess here’s my shot at that.
I noticed that while playing the game, you can click on the Store button, which launches the Microsoft Store app where you can buy DLC and such, which is the route I took. Alternatively, if you go into the Blitz menu, and scroll over to “Buy Packs” it opens a different in-game menu where all I’m prompted is for my pin to make the purchase. So maybe it would have worked if I did it that way, but I’m not dropping another $100 to find out.
I’ve also tried going into my Microsoft account to request a refund and repurchase… but it is showing as not eligible for refund. So right now I’m dead in the water. Hopefully no one else runs into this issue.
EDIT: After waiting a week, I still did not see the packs show up in my inventory. I ended up opening a support ticket to have the packs refunded (since there isn’t a refund option for MTX in your order history), and stated the issues I was having. I was refunded pretty quickly. I then went and purchased a smaller pack bundle through the in-game store menu, and that went through fine. So I still think this is an issue with buying packs through the Windows Store on PC.