343, your serves are messed up and it’s beyond annoying. Earlier today I played FFA, placed in the onyx division and as of 2 hours ago, your servers apparently went to crap. The problems are below:
- My rank is showing 1 and none of my stats are coming up - All my friends rank show 1 and none of their stats come up either - It’s showing that I haven’t played any placement games when I have already been placed in onyx for FFA in March (check waypoint for verification) - I cannot acces my profile on the waypoint app - I cannot access my profile on halowaypoint.com - I cannot access REQs (showing a balance of 0) - I cannot access boosts I have hard reset my xbox and nothing seems to be working.
Is anyone else having this problem? As you can imagine, this is very frustrating to say the least. All I want to do is rank up in FFA and now I’m nervous to even play because I don’t want to mess up my rank progress that I already have for this season.
Please address ASAP so I know what’s going on. Thank you…
Me and my friend are having the same issue for the last 48 hours
> 2533274837661991;1:
> 343, your serves are messed up and it’s beyond annoying. Earlier today I played FFA, placed in the onyx division and as of 2 hours ago, your servers apparently went to crap. The problems are below:
>
> - My rank is showing 1 and none of my stats are coming up
> - All my friends rank show 1 and none of their stats come up either
> - It’s showing that I haven’t played any placement games when I have already been placed in onyx for FFA in March (check waypoint for verification)
> - I cannot acces my profile on the waypoint app
> - I cannot access my profile on halowaypoint.com
> - I cannot access REQs (showing a balance of 0)
> - I cannot access boosts
> I have hard reset my xbox and nothing seems to be working.
>
> Is anyone else having this problem? As you can imagine, this is very frustrating to say the least. All I want to do is rank up in FFA and now I’m nervous to even play because I don’t want to mess up my rank progress that I already have for this season.
>
> Please address ASAP so I know what’s going on. Thank you…
So nobody responds to these from 343 or Microsoft? Kinda disappointing. This is the third day I can’t have fun on a game I’ve spent over 100$ on. Additionally, I can’t even find an answer about solutions or even someone trying to fix it. Really frustrating.
Hey guys - I have an update: my profile is back up and running BUT that’s after I personally tweeted about the issue to @Halo @Brav and @Unyshek (the last 2 are 343i employees). They replied back and said they would look into it and it appears as if my profile is working as intended. That’s the good news…
While I’m happy my profile is up and running, I’m very disappointed with the MULTIPLE hoops I had to jump through to get everything back to normal. I’m sure their team is super busy but the fact that I had to create 2 forum posts, call XBL customer support, research 343i employees twitter handles, and personally tweet them from my account is a bit drastic. They should either…
- a) have a support twitter handle who is solely responsible for answering/responding to support questions for Halo (just like Xbox does) - b) have someone closely monitor/respond to the actual support forum posts on their website - or c) have everything work as intendedLastly, going silent when a game-breaking bug like this surfaces is never a good thing. And yes, it was game breaking - no games counted, no EXP was granted, REQ’s weren’t available…I could go on and on. Acknowledgement of the problem would go a long way but I heard nothing. An issue like this - while it may seem small to 343i in the grand scheme of things - is VERY important to the community.
All in all, I love the Halo franchise and I think H5 is a phenomenal game but community communication definitely needs to improve and bug/glitches like this need to be addressed/worked on much quicker than they have been in the past.
As you already have a topic in the support forums, I’ll lock this one. In future please don’t cross post topics, thanks 