Problems with multiplayer - gameplay is moving, but i can't move

Games Halo: The Master Chief Collection
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To 343 Industries,

I decided to pick up Halo MCC Multiplayer again, but I’ve had 2 consecutive matches where my matchmade game freezes, in other words, I can see the gameplay go on around me, but I am frozen and cannot move in game. I can’t move, shoot, or use any button except for pausing and the Xbox home button. This has never happened to me before either until tonight. I don’t want to quit and receive a temporary ban, however, I don’t want to bring my team down and look like I’m an AFK. Is your team aware of this issue? Is a fix being deployed? I don’t wanna step into the multiplayer ring and risk being banned until the issue has been resolved.

Thank you.

2

If you are experiencing bugs or issues while playing - like crashing or freezing, we recommend heading over to https://aka.ms/HaloSupport for further assistance. Please review the latest known issues and submit a ticket if your issue is not listed.

Thanks!