Problem with Xbox Live

Hello to all. Thank you in advance for your help.
I have a small problem with Halo 4.
The Xbox customer support advised me to ask your help to resolve this problem.
I’ll explain the steps I do.

-I insert the disc into the console game Halo 4 (I state to have both DVD’s already installed on the hard disk).
-The game loads, taking me to the main menu.
-I press the Start button.
-I select “Infinity”
-“War Games”
-I choose “Find game”
-Here, as soon as the screen with the choice of the type of game, in the bottom of the screen appears the message “Unable to load information from xbox live.”
-So i a type of game and the same message is followed by another message that says “Loading information from servers Halo 4.”

I can still play on xbox live, but with constant interruptions and waiting times of the match.
How can i solve this problem?

If it’s telling you it’s having trouble connecting to Xbox Live and you’re experiencing interruptions, you likely want to look into your connection, as well as talking to Xbox Support about minimum requirements to run a game smoothly on the service.