Problem with Specialization Codes

I need help, i have not received the Specializations Codes, so i can’t proceed to the next specializations, so i need help because i have already tried to contact with 343 industries and personal of Halo 4 and nothing so i am posting here if you can help me, also i talked with Xbox support and they send me a link, but it did not help me, i need help, do you know how to contact them to fix my problem?