Title, the sticky post doesn’t tell me where to go if I ordered AFTER 12/20 and haven’t received a code, so I’m making a thread here in hopes of finally getting this problem solved.
I would assume it’s too late to get a refund. Maybe if you got in to contact with Microsoft, show them proof of purchase, explain your scenario, they may help you out, by offering you the game.
It’s for PC and nope they sent me over here coz of the stickied “[LOCKED] IF YOU HAVEN’T RECEIVED A HW:DE CODE…” forum post right at the top of the HW:DE support forum. Which states “Secondly, if you did pre-order the digital HW2:Ultimate Edition before 12/20 and haven’t received a HW:DE code” to contact xbox support, while over there they told me since it was after, it would be handled here. I’m just trying to get some resolution, I’ve talked to 4 different Microsoft reps for hours on end to try to get this solved. If someone with some pull here can give me some guidance, that would be fantastic.
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> It’s for PC and nope they sent me over here coz of the stickied “[LOCKED] IF YOU HAVEN’T RECEIVED A HW:DE CODE…” forum post right at the top of the HW:DE support forum. Which states “Secondly, if you did pre-order the digital HW2:Ultimate Edition before 12/20 and haven’t received a HW:DE code” to contact xbox support, while over there they told me since it was after, it would be handled here. I’m just trying to get some resolution, I’ve talked to 4 different Microsoft reps for hours on end to try to get this solved. If someone with some pull here can give me some guidance, that would be fantastic.
Try messaging Ske7ch. He might be able to pass on helpful links.
We don’t have the ability to check anyone’s purchase history or entitlements unfortunately. I’m surprised this issue is persisting, I haven’t heard of ongoing problems. I’ll ask if anyone over here has any recommendations. But I also suggest contacting Xbox Community Support if you haven’t already - not the official Microsoft support center but the @XboxSupport team either via Twitter or over at Xbox.com. They’re usually pretty responsive and back when this was a bigger issue they were helping customers pretty quickly.
If I can find anything out I’ll let you know.
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> We don’t have the ability to check anyone’s purchase history or entitlements unfortunately. I’m surprised this issue is persisting, I haven’t heard of ongoing problems. I’ll ask if anyone over here has any recommendations. But I also suggest contacting Xbox Community Support if you haven’t already - not the official Microsoft support center but the @XboxSupport team either via Twitter or over at Xbox.com. They’re usually pretty responsive and back when this was a bigger issue they were helping customers pretty quickly.
>
> If I can find anything out I’ll let you know.
Thanks for the reply Ske7ch. I hope OP’s problem get’s sorted out. I will continue my attempt to help as much as I can.
Tyler - Check your system/Xbox Live messages. You should have a message from “Miss Bijoux” who works on the 343 team.
I got the message, and I believe I got sent the wrong code. I responded to her account, but I’ll respond here as well. Everytime I try to redeem that code it says it’s for a “Free 3 Month Music Pass” and it won’t even let me confirm it anyways, just pops up with “Something went wrong”…
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> I got the message, and I believe I got sent the wrong code. I responded to her account, but I’ll respond here as well. Everytime I try to redeem that code it says it’s for a “Free 3 Month Music Pass” and it won’t even let me confirm it anyways, just pops up with “Something went wrong”…
Ha that must be the groove 3 month pass. Non-the less that’s still good to have. Maybe try redeeming it on the xbox app for the pc/ phone.
I hope the next code they send you in Halo Wars.