I know this has been somewhat covered in the pinned post, but before any of the mods tell me to go there, I want to say that the post has not resolved my issue. I feel I might have a unique problem here, so let me explain.
I had acquired the Recon pre-order helmet way back when. I can still use and equip it when I play Reach on the 360.
However, when I transfer to the Xbox One, this piece of content is missing.
Things I have tried:
- Going onto the 360 and equipping the helmet then going onto the One. Helmet disappears from inventory. - Checked “Ready to Install” content in Reach data on Xbox One. No pre-order bonus content was available to download. - Checked Xbox store to see if I could redownload the content to see that it is not available. - Going onto the 360 Waypoint app to see if I could see anything regarding the helmet. No options were found. - Checked Reach storage on the 360 and tried to upload the pre-order content to Cloud storage. No option was given despite all other pieces of data having this same option.Here’s where I think the problem may lie. I had installed the helmet onto a profile on the 360 that was banned permanently a few years later. I am assuming that because this profile was banned, the content associated with it could be shared between other 360 profiles but can not transfer to profiles that have moved onto the Xbox One due to backwards compatibility errors.
Now, this might be is complete nonsense. If there is a way to get the helmet onto my current account that I have not tried, please do let me know. If you also share this same issue, let me know as well. I’d like to believe I’m not alone here.
If you redeemed Recon on a profile that is now banned, there is no way to transfer that content to another profile.
The reason you can still use that content on your 360 is because, prior to being banned, your profile’s license was stored on that console. This means that any content purchased by that profile can be used by any other profile on THAT Xbox.
In order to obtain that Recon helmet on your Xbox One you would have to be able to sign in with the profile that owns it on that Xbox, then select to make that your “Home Xbox”. However with it being banned, you obviously can’t.
If you haven’t already tried it, Xbox Support is super friendly with most situations. But given the circumstances I highly doubt they can do anything for you.
> 2533274823890156;3:
> The reason you can still use that content on your 360 is because, prior to being banned, your profile’s license was stored on that console. This means that any content purchased by that profile can be used by any other profile on THAT Xbox.
>
> In order to obtain that Recon helmet on your Xbox One you would have to be able to sign in with the profile that owns it on that Xbox, then select to make that your “Home Xbox”. However with it being banned, you obviously can’t.
>
> If you haven’t already tried it, Xbox Support is super friendly with most situations. But given the circumstances I highly doubt they can do anything for you.
Thanks for the suggestion. I’ll consider contacting them, although the chances they’d help is slim.
> 2533274883567457;4:
> > 2533274823890156;3:
> > The reason you can still use that content on your 360 is because, prior to being banned, your profile’s license was stored on that console. This means that any content purchased by that profile can be used by any other profile on THAT Xbox.
> >
> > In order to obtain that Recon helmet on your Xbox One you would have to be able to sign in with the profile that owns it on that Xbox, then select to make that your “Home Xbox”. However with it being banned, you obviously can’t.
> >
> > If you haven’t already tried it, Xbox Support is super friendly with most situations. But given the circumstances I highly doubt they can do anything for you.
>
> Thanks for the suggestion. I’ll consider contacting them, although the chances they’d help is slim.
They did offer to help, but unfortunately it became a conflict of interests between the Enforcement team and Support team’s policies. stckrboy, do you think it would be worth contacting a community manager like GrimBrother to see if they would be able to help me out? Just finished a 2 hour chat with some representatives of Xbox and they suggested I get in touch with someone.
Community Management aren’t likely to give you a better answer than has been given unfortunately. Once your profile has been banned, you forfeit any content associated with that account per Xbox Live policies