This is a transcript of what me and someone from Microsoft chatted about.
General Info
Chat start time
Mar 9, 2015 3:18:43 AM EST
Chat end time
Mar 9, 2015 3:49:51 AM EST
Duration (actual chatting time)
00:31:08
Operator
Rufus
Chat Transcript
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You are now chatting with ‘Rufus’
Rufus: Hello, thank you for contacting Xbox Customer Support. My name is Rufus. Please give me a moment to review your question.
Rufus: Hello Josh! Welcome to XBox Chat Support! My name is Rufus, thank you so much for letting me review your inquiry. How are you doing today?
Josh: Good until my friend aked me to play halo and it didnt work
Rufus: I’m glad to know that you are doing good Josh despite the issue that you have encountered right now.
Rufus: Know that your issue is important to us and I understand that you have concerns playing your game disc for Halo MCC, am I right?
Josh: Yup it wont even show up as a inserted disk
Josh: The only game i have that wont
Rufus: Oh! I see, may I ask to verify do you have the xbox 360 or the xbox one console>?
Josh: Work which means i cant even reinstall it
Josh: Xb1
Josh: Halo master cheif collection is only xb1 silly
Rufus: I see, thanks for the information. May I ask how many game disc do you have tried your console that works, please? I just want to check on something.
Josh: All work accept this one about 15
Rufus: I see, thanks for sharing this information to me Josh.
Rufus: May I ask is there any scratches on the game disc, Josh?
Josh: Not from what i see. I cleaned it well
Rufus: I see, thanks for the information.
Josh: I have over 4k achievements in this game so d like to complete it
Rufus: Can we try to restart the console to refresh the console’s operations?
Josh: Already did lije 3 times
Rufus: I totally understand your situation Josh. Thanks for the information.
Josh: Im doibg this chat on xbox just su u know
Rufus: With the information and the steps that you have done so far, I believe there might be issues on the game disc it self.
Rufus: Oh! I see, thanks for letting me know Josh,.
Rufus: In this it would be best to co-ordinate with the store where you purchase the game disc or through haloway point support site. On the alternate solution on how we can deal with the game disc.
Josh: Well returning it is impossable at this point
Josh: And microsoft owns 343 right
Josh: Over 3 months ago
Rufus: That is correct though game disc usually have warranty in the store for replacement policy and usually the games disc only have 30 days warranty from the time it was purchase.
Rufus: Contacting the Haloway points forum you can get details information on how you can deal with this issue as through us we can’t process any replacement order for game disc only for the console and kinect replacement order.
Josh: Exactly which is why i came here
Josh: Really welk can you help me resolve it that way?
Josh: I tryed looking for support on 343s site
Josh: Earlier and i literarly found nothing
Rufus: I hear you Josh. What I can do best is that I can provide you the Haloway points website.
Rufus: https://www.halowaypoint.com/ en-us
Josh: Sihh ill never beable to play again most likely
Rufus: I totally understand your situation Josh. As much we here in support would like to process any order for your game disc however we can only process or create order for the console, kinect and the accessories that came with it. Though accessory order will depend on the warranty details of the accessory.
Josh: Well could i possably get a digital verson code here?
info: Your chat transcript will be sent to joshbrischke@gmail.com at the end of your chat.
Rufus: Oh! Thank you so much for that Josh. Basically our name is unique already and you can just provide it to my supervisor.
Rufus: Please disregard my last message it was meant for you.
Josh: Ok I was like great
Josh: Lol
Rufus: And with regards to your request I do apologize since the game disc was purchase through the store we can’t generate a Digital code for it as a replacement as game disc are non-convertible once purchased.
Josh: Ok well off i go i hoope i get a new copy
what I am asking for is a replacement disk, I baught this game over 3 months ago and had to deal with all the issues and now that its getting close to fixed I cant play it anymore.