<mark>This post has been edited by a moderator. Please do not create alternate accounts to bypass forum bans. Alternate accounts will be permanently banned, and offending users will be subject to both temporary and permanent bans.</mark>
*Original post. Click at your own discretion.
Please HELP! When a customer buys all your versions of Halo 5, all the Halo Controllers and Astro Halo Headset spending over a $1000 in just halo products you would think a studio like 343 could be reached by phone when issues arrive with their BROKEN CODES… I paid a lot for my Halo 5 xbox one to get the FOTUS ARMOR and Emblem and to my surprise its saying Redeemed but Microsoft can not locate if it is on my account or if it is and why I dont see it to install as well as it is not showing in game? I am very upset that you cant trace my add-on code. I was the only one with access to it and it is supposedly redeemed to my account!!! I even had to send in photos to Microsoft to show the FOTUS card with code and why its not giving me the FOTUS ARMOR? i have all my proof of purchases and Microsoft says an Advanced req pack was added to my account but that is for the Astro Headset because in that pack I recieved the Astro emblem letting me know that was the pack from the Astro Headset purchase. They said my code is matching to “advanced promo pack” but the problem with that is thats the same description you get for the Headset pack… Why name all special req packs that have these specific items to say they are “Advanced promo packs” because now Microsoft thinks that the code I provided that should be for the FOTUS ARMOR; they say yes this code has been redeemed to my account and is there as an Advance promo pack but they are looking at the Astro Promo req pack that has the same name and I definitely did not receive my FOTUS ARMOR and Multiplayer Emblem. The FOTUS ADD -ON pack is not showing up to install on my Hard Drive and you should name it FOTUS req pack so no one gets confused and these packs in HALO 5 suck because of this… Rename the promo packs and if its the Halo Headset then it should say Halo Headset Req pack and for FOTUS it should say FOTUS Halo 5 xbox one req pack but this is a big mess and Im not buying Halo 6 after 343 cant even have a contact number to simply provide a working code and puts customers out of luck when they spent a lot on this franchise is just sad! I bought, Halo 5 Legendary $250,Halo 5 xbox one $500, 2 Limited editions Halo 5 Games with Disc (x2 $200,) Halo Astro Headset $250, 2 Halo 5 controllers $140. I want my FOTUS ARMOR that I paid for with this special Xbox and its messed up I cant reach 343 about this. I will not support a company i cant even contact when there codes dont work and Microsoft does not know which Packs go with what special Promo and they think my Astro promo pack is the FOTUS pack but The FOTUS ARMOR nor emblem was in the pack i received and only the Astro goodies from my Headset purchase are there. Whoever thought to name all of the special req packs “Advanced promo pack” instead of the specific name of those items should be fired! On my add-on card from the Halo Xbox One the card says i will unlock the FOTUS ARMOR and Multiplayer Emblem, but it did not say it would be called advanced pack and it is defintely not showing up neither way. This has been the worst DLC experience out of any game i ever played and i played many games in the past 25 years!
<mark>This post has been edited by a moderator. Please do not create alternate accounts to bypass forum bans. Alternate accounts will be permanently banned, and offending users will be subject to both temporary and permanent bans.</mark>
*Original post. Click at your own discretion.
I am a huge fan of the franchise and Halo 5 out of all the Halo’s has been a huge mess due to this defective req pack system. So far my FOTUS ARMOR and EMBLEM says my code is redeemed but does not even show up to install on my hard drive to bring into the game.
Also, My pre order bonus from Gamestop & Best Buy at least the code did register successfully for proper installation on my hard drive, but unfortunately it will not show up in the game at all. My Astro Halo Headset is the only pack that installed Fully successful and transferred to the game correctly given me the Astro Emblem Logo the same as Astro’s Companies logo showing that went through ok…
343, it is horrible that a customer can not call or contact you for defective codes and after I spent over a $1000 by buying all the Halo 5 products as well as multiple versions of the game please provide me with the correct codes… I already have a case # and Microsoft tried telling me to go back to the retailer… Really, what will Best Buy do about my FOTUS ARMOR add on now and it is 343 and Microsoft that made these codes, not Best Buy. If something is not working the way it should when A lot of money was spent on these products then you should make it right with customers and please give me a working code for my Halo Xbox One … I bought all this on release day, but since I work a lot I kept everything new until ready to play recently and now is my chance to finally dedicate time to enjoying the game. Also, the FOTUS add-on code I know others still could redeem there FOTUS code in 2017 and no where on the card does it say this add on expires, so I know that is not the issue. Now, I have time to enjoy, but before starting this game I want to make sure all my DLC issues are resolved. Add on bonuses are some of the reasons I got the Halo Xbox One and when the FOTUS ARMOR and Multiplayer emblem is supposed to get put into Advanced promo packs which are a mess I expect to get what was advertised! There is no way for Microsoft to see which Halo product The”Advanced Promo Pack” is from creating a very frustrating experience! My redeemed FOTUS ARMOR card I only have access to and supposedly Microsoft says they saw it on my account installed, but they are seeing my Astro req pack that also says “Advanced promo pack” I am sitting here getting the runaround because it seems I understand this mess better then the rep did about your confusing named packs!!!.. Guess what 343, if I end up not Getting this FOTUS ARMOR after spending this much on Halo 5 I will never support any product ever again from Microsoft and I guess my lifetime of over $100k spent on Microsoft products doesnt concern you when you cant even have a customer care phone line to resolve an issue as simple as providing a working code!!! THANKS for naming all your specific item packs like the FOTUS ARMOR which is what the ADD-ON specifically titles it as, but for some weird reason you name them all “Advanced Promo packs” and how in the world do you expect a Microsoft employee to be able to help find if a specific pack was installed correctly like the FOTUS ARMOR because all they see is “Advanced promo pack” and it has caused a huge mess given the customer the runaround… If this is the future of DLC then I give a big Thumbs Down and this is the worse gaming experience ever!
“ADVANCE PROMO REQ PACK FAIL”
On top of this mess I come to Waypoint to post my issue with my relevant Xbox Gold account not realizing I had an extinct account that has been inactive for 5+ years which is this account im writing to post with and they Ban my current account… I have not used the old obselete account in many years and an inactive account should be automatically deleted, but instead I have a current account and you ban that one… 343 I am never buying another Halo product ever again if this is not resolved to get a working FOTUS ARMOR and Emblem code and remove the ban my New xbox account and ban the old obsolete account that was completely forgotten about for many years… It makes no sense that you dont first notify a member that might not realize they had an old account no longer in use, but instead your tactic is just to ban and guess what that will result in more of your customers no longer supporting Halo due to your unprofessional antics. 343 are horrible for not having any contact info like an email or phone number when a customer has a technical issue with a code that they paid $500 plus tax for in your Halo Xbox One… Microsoft resent me the code for the Req pack, Digital Game and Animated series which is already installed correctly and I dont need as well as sending me a random supply pack, but said in order to get help for the FOTUS ARMOR I PAID FOR I have to ask 343 here to fix this issue… (RUNAROUND)
I cant believe this is how billion dollar companies operate and I am still without my FOTUS armor and emblem I paid a lot for!!! I have a case number with Microsoft where you can review the whole case and how i keep getting the runaround… 343 shame on you!!!
Banned Account: Ash 1 Ole is my current Gold account and should not be banned!
Email ash198***@hotmail.com
Ban my old account under ash-***@live.com which hasnt been used in years and your banning policy is flawed because you just banned a customer that needed help with your broken code!!! This has ruined my Halo 5 experience and I was the biggest Halo fan, but now after all this I will not support anymore if you do not send me a working code for the Fotus Armor and Emblem. How can a company that makes this game not be able to provide a working code when technical issues arise is just sad and bad business to make customers go to a forum for help… Then you tell me not to revive old topics, well guess what this is a new topic relavant in 2018 and not old… The Halo 5 Xbox one is still being sold on the open market and therefore this FOTUS code not working is still a current issue!!! Or how about moving my issue to an area on the forum that it can be read if where I posted it was an old topic… How are the moderators so inconsiderate by saying dont bring up old topics, but does not do anything to guide members in the right direction where to post it when they are only on the forum because Microsoft just pushes customers with Halo issues to the forum where we have to try to reach 343 is the wosrt customer care ever!!! How about acutally helping 343 and get a phone number like every other studio out there… Even small Neather Realm studios has a number but 343 go to a forum for help and instead get an answer not to revive an old topic and moderators banning the wrong account since they keep inactive obselete accounts on the site for some stupid reason and ban current accounts with Gold… Thanks