Offline when I am online?

I downloaded halo 5 gaurdians witch was a digital copy a week ago and it wouldnt let me play multiplayer or any mode but campaign all the other modes are blured out except for campaign so I thought I had to beet campaign so I beat that and it still wont let me play it says I am offline in the bottom right corner anyone got any suggestion? Also my cousin is on the same wifi and it works for him. he also tried my account on his xbox and it worked. So I am really confused.

Do you have an Xbox Live Gold subscription? Can you be more specific about “it wouldn’t let me do multiplayer”? What did it say?

Maybe you have issues with your NAT or it’s because the servers are not updating properly your data, try with a hard reset, press and hold the Power button of your console until it makes a sound, then when your console shutdown, unplug the power supply and wait a minute, also reset your modem…

> 2533274870003168;3:
> Maybe you have issues with your NAT or it’s because the servers are not updating properly your data, try with a hard reset, press and hold the Power button of your console until it makes a sound, then when your console shutdown, unplug the power supply and wait a minute, also reset your modem…

I already tried that thanks

> 2535448756095908;2:
> Do you have an Xbox Live Gold subscription? Can you be more specific about “it wouldn’t let me do multiplayer”? What did it say?

I fixed it so its more specific