Not Recieving pre-order Bonuses

Games Halo 5: Guardians
1

Hello, I am making this post because I have never received my pre order bonuses. I pre ordered halo 5 on the Xbox live store and I have not received my bonuses yet eventhough the bonus pack has downloaded on my system. Please help.

Thanks in advance
Vonix.

2

Please help.

3

I don’t really want to spam but i just want 343 to help not just me but other people.