Not happy with 343

I have been trying to get this sorted since release and the retailer won’t reply to any of my emails and 343 don’t have a direct contact so what should I do??

I don’t know who to talk to so I’ve only got this option at the minute.
Ordered the limited edition as I wanted the beautiful little statue showed in the pictures.
Nowhere did it say “requires some (or all) assembly”.
Its two pieces of flimsy metal that the pieces are meant to pop out of but they get stuck and break as you try to remove them.
Some pieces are missing and four or five have broken as they are too flimsy.
I think it’s ridiculous that I’m expected to build this model and even worse at how badly it’s made.
I should have saved £20 and bought the standard edition.
343 you need to sort it out and send me the model in the picture that clearly isn’t this piece of c&*p you fobbed us off with.

Bump.
Just so someone will take note to tell me not to bump.
Maybe then they’ll reply.

Who isnt angry. I cant even have a good gaming session . as there so many fixes needed . Understand ur a halo fan but i could think off alot better things to spend my money on . and im not talking bout stupid reqs either. Hope u get a new one any ways.

Good luck getting an answer. They seem to not help anyone on here and if they do its rare. I have even contacted Bonnie Ross on Twitter telling her how bad the support is and I get nothing back. Maybe I need to try Phil Spencer.