Not given Legendary item

I opened a gold req lack and I got a legendary emblem but when I went to equip it it was not in my inventory. It looked like the beat down symbol. It had a fist with an arrow pointing to it. Just curious if this has ever happened to anyone? Kind of annoyed that I never got it!

On rare occasions, this may happen. If the emblem is not immediately visible in your inventory, please perform a hard reset on your Xbox One and the items should be there. Additionally, if you’d like to check from your computer, the emblem should be in your inventory here on Halo Waypoint as well. We apologize for the inconvenience!