I ordered a REQ package by accident with misclicking, is there anyway to get a refund.
Talked to Microsoft and they sent me to here.
SRN: 1370216325
This probably won’t matter, but did you open the REQ pack? Also, how did you order it: by RP or by real money?
I’ve only heard of maybe one case where someone was able to get a refund on a REQ purchase, but it was through Xbox Support, not 343i.
Did not open the REQ packs at all. They switched around the layout once the sale was over with. I already was messaging xbox support and got no help. I am most likely going to have to call them tomorrow and complain. If that doesnt work I’m going to disbute the charges. Xbox support sent me to these forums claiming the developer will handle everything once I “contact” them here.
hanks for contacting Microsoft Support, my name is Lianne Albert L. Please allow me a few moments while I review the information you provided.
7:47 pm
Lianne Albert L
Hi, Jordan! It seems that we don’t have enough information about your concern today, how may I help you?
7:48 pm
Me
Hello, I was just currently playing Halo 5, and for I mishit the a button that purchased a REQ package, I have never ordered. Is there any way to refund the purchase. This just occured maybe 3 minutes ago.
7:49 pm
Me
In no way, shape or form have I ever previously ordered any such things, nor wish to have it. Is there any way to help me out with this?
7:50 pm
Lianne Albert L
I understand, no worries! I’d be happy to assist you with your concern.
7:51 pm
Lianne Albert L
May I ask for the order number please?
7:51 pm
Me
2d10bfef-ebb1-4ed9-9c6d-d7f2cdde9ec3
7:51 pm
Me
I don’t want to open anything that was purchased from said transaction. I currently ran to my computer to talk to someone about this.
7:52 pm
Lianne Albert L
Thank you very much for providing that information. May I be allowed 2 - 3 minutes to check on your account?
7:54 pm
Me
Absolutely, if you need any extra information please let me know.
7:54 pm
Me
In haste to not have this happen again I did remove all credit cards from my account but can give you numbers again if needed
7:55 pm
Lianne Albert L
Thank you for patiently waiting Jordan, I was able to locate your order and upon checking, it’s an in game consumable. I would have to refer you the game developer so that they may assist you in refunding you with your purchase.
Please refer to the link below. You may provide the SRN as proof that you have already contacted us with this issue.
Contact us
https://www.halowaypoint.com/en-us/forums/e0d9938206f04a598ce84f2c8cadce02/topics
By the way, for your future reference, I created a case number for you that includes all of the transactions/conversation we have done for today. Here’s your case number, SRN: 1370216325
8:01 pm
Me
How would I exactly contact them? Would I be searching for a support chat as well, or an email address in contact with someone?
8:02 pm
Lianne Albert L
Please refer to the link above. I do apologize but I am not able to browser through the website for the exact contact details because it is blocked from our end.
8:04 pm
Me
So there is no way to help me out with this issue other than to the developer
8:07 pm
Lianne Albert L
Yes, that is correct.
8:07 pm
Me
So do I just post in the forum listed above and hope that someone can help me?
8:08 pm
Lianne Albert L
As much as I would like to provide you the exact contact details for the game developer’s support. Other websites outside Microsoft has been restricted.
8:11 pm
Me
Well, this hasn’t much help at all. I appreciate the effort.
8:11 pm
Lianne Albert L
You are welcome. Rest assured, Jordan that since they are the game developer, they will be able to assist you with you refund. As long as they can verify the issue. Please provide the service reference number above as proof that you have contacted us.
8:17 pm
Lianne Albert L
Would there be anything else that I can help you with?
8:17 pm
Me
No. Thank you for your service today.
8:18 pm
Lianne Albert L
It has been my pleasure to have assisted you, again this is Lianne of Microsoft Accounts and Billing. Have a great day and take care
8:21 pm
Lianne Albert L
Your Answer Tech Lianne Albert L has ended your chat session. Thanks for visiting Answer Desk.
8:21 pm
System
Chat has ended.
8:21 pm
You didn’t answer whether you bought the REQ pack using money or RP.
Real
Man I didn’t have this issue but one time I had problems purchasing and never receiving reqs…I reached out to unyshek on twitter and he was able to help me. However, I know yours is different because you want your money back…LOL how many did you buy?
the smallest one i think it was the 10 or 15 REQ so only 20$ but I never had a reason to buy any and never have. I was sent here by microsoft, so I might have to get them to call me tomorrow and if they cant help me then I will dispute the charges and show that no one will help me out. It is almost the same as what Niantic had with Pokemon go, even though the had people asking for help and what not with everything, they were getting automated messages and what not with no help whatsoever from anyone. Proof of this should be evident enough to dispute that there is no help from them. I will try to reach out as best as I can with my day off being tomorrow but I feel like I will get the run around like I did yesterday.
I have an additional question for you: did you buy them here on waypoint’s website, from the xbl store’s website, or from the h5 game?
Directly from the H5 game. They are tricky and when the sale ended switched around the REQ packages. Didnt even notice until it was too late. Still no contact so I am going to dispute charges and hopefully get a phone call from someone at Microsoft. The service I get from them is extremely poor and it makes me wonder if they have ever heard of Customer Service.
> 2533274964071974;9:
> Directly from the H5 game. They are tricky and when the sale ended switched around the REQ packages. Didnt even notice until it was too late. Still no contact so I am going to dispute charges and hopefully get a phone call from someone at Microsoft. The service I get from them is extremely poor and it makes me wonder if they have ever heard of Customer Service.
When buying something from within Halo 5, it takes you to the Xbox Store to make the purchase, so Xbox (being the retailer) is the appropriate place to seek a refund. Though I would also say that there is a degree of personal awareness that comes into play here, even if 343i switched the ordering of the packs in the REQ Store. When attempting to purchase packs with real $, there is always a secondary confirmation screen that comes up, meaning you would have had to accidentally press A twice. You’ve really got to pay close attention when it comes to microtransactions (I accidentally clicked a Gold bundle once after they switched up the order, but immediately noticed something was wrong when the payment confirmation window popped up instead of directly opening the pack).
Yeah understandable. Still doesn’t explain why they give me the run around then. Sent me to forums is kinda of ridiculous. Awareness is understandable and I should have be more aware. Usually am.