Need help finding my pre order req packs

I bought the 89.99 version of halo 5. I cannot get my req packs. I opened none of them. I’ve went to the req place and it says I have no packs to open? I’ve deleted and re installed the file and still nothing. What do I do? I expect what I paid for so what’s the explanation?

Try the REQ store, it’ll have the Warzone REQ bundle there, all you need to do is download it, the code just unlocks it so you don’t have to pay $24.99

Did you purchase the digital or physical copy?