Narrator stuck on, please help!

After the recent update to Halo MCC that added Halo Reach, I have been plagued with a narrator that reads out whatever I have selected and the button options on the screen. This narrator seems to be different from the one Xbox provides in the settings that you can toggle off and on. I have rung Microsoft customer support and they don’t believe this problem is being caused by the Xbox but rather by the game itself. I can provide a video if needed thanks.