Hi there, The problem basically is that I can’t see or use a couple or nameplates taht I got by CODE (Grassroots both of them), when another profile is running on background, I mean to use the Gold/Ultimate benefits (my brother profile in this case), The plates shows up when I join just with my account, I put it and everything so cool, then to play multiplayer I open the other profile and just disappear, I get the default nameplate after join with the background profile at the same time and I can’t even see those plates, Just happens with nameplates I got by CODE, If I opened both profiles to play with both of them, I can use and see them, Just a couple of times it bugged as well.
I have a friend with the reverse stuff, He got one of those Grassroots nameplates and his brother can use it with no problem in his profile as well.
As this appears to be an issue with your game, we recommend heading over to https://aka.ms/HaloSupport for further assistance. Please review the latest known issues and submit a ticket if your issue is not listed.
Thanks!