My stats doesn't load

Hi, I have a problem with Halo 5 for 4 days. My stats doesn’t load, neither my spartan level, wich appears like 1 lv and I’m 20 lv. Also my req points doesn’t load so when I go to the shop, I always have 0 points and I can’t buy a thing.
Thank you for answering me!

Try un-plugging your xbox from the back as well as the wall which is known as a “soft reset”.

I have had this happen to me and it worked for me.

> 2533274794807593;2:
> Try un-plugging your xbox from the back as well as the wall which is known as a “soft reset”.
>
> I have had this happen to me and it worked for me.

Ok, I’ll try it when I arrive home. Thanks!