My battlepass won't load and I get 0xp from games please help

Games Halo Infinite
1

I payed 10 euro for a pass that literally won’t work for me, it’s been a week and I can get it to load, I also can’t access armour hall or weapons bench.

2

Have you filed a support ticket? If not make sure to do that.

3

I have, been a week nearly with no response so I posted here instead