Multiple missing packs

Dear 343 industries, i have waited over a week since e3 for my classic helmet pack and platinum packs from e3 week, i watched the entirety of the e3 stream from start to finish, i even waited a while after it ended to see if it would give a code, out of all of the packs i only have received 2 of the platinum packs, while my friends who have multiple accounts received their platinum packs and classic helmet pack, while i have been patient and have waited well over a week for them and still do not have them. if you could get back to me as soon as possible, and fix this it would be much appreciated!
-sincerely T Shark200

You can find all the details about the MixPot reward in this thread:
https://www.halowaypoint.com/en-us/forums/6e35355aecdf4fd0acdaee3cc4156fd4/topics/watch-the-xbox-e3-stream-for-classic-helmet-pack/b3bcc500-a991-41cf-90ff-bae8370ade80/posts