Multiplayer is not allowed?

Games Halo: The Master Chief Collection
1

When I try to play multiplayer it says this.

The Multiplayer feature is blocked due to your Xbox Live Settings. Please make sure you have the correct Xbox Live account and your Family Settings are turned off.

I have tried re-installing the entire game, clearing cache, hard rebooting the xbox, and i still get this message. What am i suppose to do?

2

Did you check to see if family settings are turned on blocking you from playing?

3

Failing that check your network is set to open.

4

If you’ve received the multiplayer is not allowed error on xbox one, here is how to fix it.
https://www.youtube.com/watch?v=9XyXkX2DptM