Today I purchased a 10-pack of monster energy for the Halo 5 Promotional Req Pack. I followed the redemption directions inside the box and received the Halo 5 Game code through my e-mail. I then went to xbox.com/redeemcode and entered the code I received from Monster Energy. The code was accepted. I then turned on my xbox and started my Halo 5 game. I went to my requisitions → open packs, but the promotional req pack was not there. I turned off my console, unplugged it and restarted the system and restarted the game. At that point when I went to my requisitions I received an error that the game was having a problem syncing my requisitions. I turned off my console, unplugged it and restarted the system and restarted the game again. This time when I went to my requisitions → open packs, I did not receive an error, but there was still no promotional req pack there. I called Monster Consumer relations just as instructed in the Monster Energy directions, but they referred me to Xbox customer service. When I called Xbox customer service they said I had to contact the game developers directly. I cannot find a phone number for 343 anywhere and when I look up contact information I can only find this forum. I just want my promotional req pack that I paid for. Can someone from 343 please contact me to help resolve this problem? Thank you.
Sincerely,
Ryan Johnson