Missing Season Pass from Ultimate Edition

I preordered Halo Wars 2 Ultimate Edition about a week before it launched, and since then, I have not had access to anything in the Season Pass. Microsoft finally referred me to Bungie support to try and get the content added since, in their words “you already have the content, Bungie just needs to unlock it.”??

I don’t quite understand what they meant, but hopefully Bungie is able to help out.

I am playing it on the Windows 10 Play Anywhere program.

Screenshot - b6fdd54d8bd2d7ec68949386c3422343 - Gyazo - A picture of my Store page that shows Halo Wars 2 as well as Halo Wars - Definitive Edition unlocked, but the Season Pass for Halo Wars 2 is not.