MCC Unable to download profile

Hi am asking for a friend, back when MCC first came out he downloaded it and MCC had a lot of bugs so he stopped playing a couple of weeks. He then returned to play after updates were out. Ever since then when he turns on MCC it says UNABLE TO DOWNLOAD PROFILE it’s as if his account is stuck In Some sort of limbo

Have him try deleting his profile then re-downloading it.

Where does he delete it on waypoint?

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> Where does he delete it on waypoint?

You don’t. If it’s a profile problem you do it on the Xbox.