Matchmaking Problems

When my son plays on Matchmaking, he gets booted out then the option is not highlighted to go back in. why is this? and how long does it stay like this?

I have no idea what the problem is. What ‘option’ ?

So he puts Reach in, goes into Matchmaking, goes to his favorite game type, and then what happens?

Is he being kicked from a game, or booted from matchmaking itself before the game starts? Need details on what is happening exactly to see if there is a problem.

If get’s booted, i.e. kicked from the game because of behavior, he may be encountering a limited-time ban, which shouldn’t last long. You can’t join directly into the game you played, regardless of being booted, disconnected, leaving, etc. The system is not based on servers, as PC games are, but you are rather matched in games.