Matchmaking offline please help!!!

Hi there Halo community and 343i, I have a very big problem…

I have had this problem on 2 accounts. When i play online it says I’m Rank 1 but in my menu it says I’m rank 5. All my friends say they cant see my rank and same with people online i have asked. Also when i click on commendations it says that i can’t earn them as i choose to remain an offline spartan and I’m in a lobby with my friends.

Also before people post saying it is a server issue and will be fixed in a few hours…i have been having this issue for 2 months and i really want to play again even if it means my account needs to be reset or something please can anyone help.

Thankyou in advance

Really no one knows…anything about it…?