Lost ultra rare

Games Halo 5: Guardians
1

I got 10,000 spent it on a gold pack and got an ultra rare emblem so i wanted to put it on but it didn’t appear. i got 10,000 more and just got useless things that don’t compare to my ultra rare that was stolen

2

i don’t want to spend my points until i know theres no chance of it disappearing. i am owed an ultra rare 343

3

i spend money on halo but if it steals no way

4

Try hard reset your xbox

5

i did try but nothing

6

Which emblem was it?

7

im not sure i only got to see i unlocked it but i didn’t