Legacy Service Records

Hi all, is anyone else missing their legacy service records on their waypoint profile? I played Halo 3, Halo 3: ODST, Halo Reach and Halo 4 back in the good old days with the same Xbox account I am using to this day but in legacy service records the only one that is showing for me is Halo 4. Is there any way to get this data? Tried to login to the original Halo 3 MP and Halo Reach MP but can’t get on the servers obviously, just kinda sucks that it looks like I’ve never played them according to my service record when I’ve spent countless hours of my life in these games. Any ideas?


I hear that they are still migrating data. Maybe give it a little bit of time and it may show up. Data migrations usually happen in waves.

The Legacy Services that migrate user Data and host playlists on Halo 3, Halo Reach, ODST, and other legacy Halo Titles, has seemed to be working rather oddly the last few months. Reminder that some of these services are approaching 15 years of age and operation. 343i is still maintaining these and will fix the Service Record Issues, however once the services go down in January 2022, it is likely they will save on last time and become a static reflection of your progress, similarly to the way the Halo 2 Service Record is.

TLDR: The data is not missing nor is it gone, the services that reflect them are just not working as intended at the moment.


I look forward to a fix! I hope you are right, but I haven’t heard any official statement regarding the Legacy Service records from 343i (only the old forums / news migrating over.)

I did open a support ticket. Unfortunately it had to be closed as they can only address in-game issues at this time - however they did name Legacy Service Records in their response so I hope they are aware.


I’m missing everything prior to HALO 4. I’m hopeful this is just temporary, and that it is eventually updated. Has there been anything official on this yet?

Having also this issue, support told me to write here in the forums as they cant do anything.

What good does writing in the forum do? If support isn’t going to/isn’t able to help, how would a regular forum user?

I would love to know this as well but this is all they said:

I would instead recommend to go to this Halo Waypoint Forums: Link
since this is something we cannot assist you with.

Halo Agent Zebra

This is really frustrating.
We’re supposed to create tickets for Waypoint issues too.

If I were you, I would reply to the ticket to have it re-opened.