KBM issue on Xbox?

I thought I’d try out the kbm with my work equipment (very bad lol) to see what the fuss was about but my aim is weird, I can’t look down or turn more than the width of the screen so it’s impossible to turn the character around 360 degrees while standing still.

Has anyone experienced this on Xbox and more importantly found out how to fix it? I’ve seen the issue posted on reddit but no solution discovered other than just going back to your controller.