Just bought 3 packs and lost 2

Just bought the 8.99 3 gold pack bundle thing, used 1 then it said the rest were already opened and they disappeared. Can I get my packs homie or what.

If it says your packs were already opened, all that happened is that you skipped the opening animation for the,. The items will already be in your REQ inventory, you can hard reset your console or check your items here on Waypoint