Is there a way to Contact anyone at 343?

Community General Discussion
1

So I just tried to get an e-mail and/or phone number to contact someone at 343 through Microsoft chat. They refereed me to their Twitter account, and we all know I’m never going to get a response through that. Trust me, I’ve tried. Obviously none of the HR folks read the forums here and I can’t get any response on Halo’s FB page either. Anyone home??

I even contacted IGN hoping they would be able to provide me with some sort of lead on how to contact anyone from 343. They said they didn’t have a direct email or phone number, and wished me the best. Right.

Does anyone know how in the world to get a hold of anyone at 343? An email, phone number, someone important that you know that might be able to help me. The reason why i would like to contact them is to see if they would be able to custom-design something for me regarding Halo (obviously). And yes, I Tweeted Bravo and people commonly associaed with 343, and I’ll give you one guess as to how responses I received.

By the grace of God if anyone at 343 actually reads this please contact me.

Thanks guys.

2

You can probably private message one of them here on Halo Waypoint.

3

You want to contact a game studio to request they design something for you? Not to sound disrespectful but they’re probably ignoring you. Many of people get responses from 343 each day. If they’re not responding to you, you probably already have your answer.

4

I think it’s foolish that they would ignore someone who has purchased every game, novel, figure, and other random merchandise over my 15 years with the series.
I don’t think your comment was disrespectful at all, but don’t you think if you purchase a product from a company that you should be able to contact them in SOME sort of fashion? Seems like common sense to me. I wouldn’t buy a car or let alone an air mattress if there was no way to get support if I have an issue.

5

The only way I’ve seen that gets results is through twitter. You’re gunna need to keep trying that until it works.

Or maybe you’ll get lucky and someone will see this thread or your dedication to contacting them.

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> 2699479062363607;4:
> I think it’s foolish that they would ignore someone who has purchased every game, novel, figure, and other random merchandise over my 15 years with the series.

I’m afraid you’re not the only snowflake in that category. I’m also afraid being in that category doesn’t entitle you to getting something custom designed from 343i. I’m sure everybody here feels like they’re as much as fan as you are, whether they own as much stuff as you do or not. Certainly, how much money you’ve spent on something isn’t a very meaningful metric. But you don’t see everyone else here begging for contact information because they want a favor from 343i.

> 2699479062363607;4:
> I don’t think your comment was disrespectful at all, but don’t you think if you purchase a product from a company that you should be able to contact them in SOME sort of fashion? Seems like common sense to me. I wouldn’t buy a car or let alone an air mattress if there was no way to get support if I have an issue.

If you have an actual problem with a game, or a service 343i provide, the forums have the Support section where you can post about problems. However, your “problem” seems to be that you want 343i to custom design something for you. Such “problems” are not covered by customer support of almost any company. It doesn’t matter if you’ve been a religious Audi owner for your whole life. That doesn’t entitle you to a sick custom paint job for your car from Audi. (To use the car analogy.)

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> 2533274882881665;5:
> The only way I’ve seen that gets results is through twitter. You’re gunna need to keep trying that until it works.
>
> Or maybe you’ll get lucky and someone will see this thread or your dedication to contacting them.

Hope so! I’ll keep trying. Thanks for your response.

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> 2533274825830455;6:
> > 2699479062363607;4:
> > I think it’s foolish that they would ignore someone who has purchased every game, novel, figure, and other random merchandise over my 15 years with the series.
>
>
> I’m afraid you’re not the only snowflake in that category. I’m also afraid being in that category doesn’t entitle you to getting something custom designed from 343i. I’m sure everybody here feels like they’re as much as fan as you are, whether they own as much stuff as you do or not. Certainly, how much money you’ve spent on something isn’t a very meaningful metric. But you don’t see everyone else here begging for contact information because they want a favor from 343i.
>
>
>
>
> > 2699479062363607;4:
> > I don’t think your comment was disrespectful at all, but don’t you think if you purchase a product from a company that you should be able to contact them in SOME sort of fashion? Seems like common sense to me. I wouldn’t buy a car or let alone an air mattress if there was no way to get support if I have an issue.
>
>
> If you have an actual problem with a game, or a service 343i provide, the forums have the Support section where you can post about problems. However, your “problem” seems to be that you want 343i to custom design something for you. Such “problems” are not covered by customer support of almost any company. It doesn’t matter if you’ve been a religious Audi owner for your whole life. That doesn’t entitle you to a sick custom paint job for your car from Audi. (To use the car analogy.)

I’m not following you on the entitlement comment. I’m just asking for basic contact information to ask them IF they would be open to the possibility. I never said I was entitled to them custom designing something just because I have a plethora of other items. I find it perplexing that 343, or any company for that matter wouldn’t want to at least hear what a customer has to say. Last time I checked businesses like money; I’m well aware that I’m nothing more than a fish in the ocean to them. But without those fish to feed on eventually the whole ocean dries up.

If you owned a company wouldn’t you want to satisfy your core consumer base? I am a small IT business owner myself and rely heavily on my loyal customer base. All I was asking for is an e-mail address, support number, anything. Any consumer should be able to at least have an opportunity to contact a merchandiser or company regarding a product or questions. This is what we call “customer support.” And please, if anyone thinks Twitter is a viable and professional support medium for businesses I suggest they take a business class.

9

If my last post came off as brash and egotistical it was in no means intended to be. At the end of the day it just comes down to business practices and I feel communication is paramount. Heck, I Tweeted E.A. a question I had about BF1 a few weeks ago. They responded a day after the game launched and apologized for taking so long to reply and they sent me a digital full-copy of the game for free over Twitter.

Now that’s customer support! haha.

10

Waypoint is probabaly your best bet

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> 2699479062363607;8:
> I’m not following you on the entitlement comment. I’m just asking for basic contact information to ask them IF they would be open to the possibility. I never said I was entitled to them custom designing something just because I have a plethora of other items. I find it perplexing that 343, or any company for that matter wouldn’t want to at least hear what a customer has to say. Last time I checked businesses like money; I’m well aware that I’m nothing more than a fish in the ocean to them. But without those fish to feed on eventually the whole ocean dries up.
>
> If you owned a company wouldn’t you want to satisfy your core consumer base? I am a small IT business owner myself and rely heavily on my loyal customer base. All I was asking for is an e-mail address, support number, anything. Any consumer should be able to at least have an opportunity to contact a merchandiser or company regarding a product or questions. This is what we call “customer support.” And please, if anyone thinks Twitter is a viable and professional support medium for businesses I suggest they take a business class.

If 343 took the time to listen and respond to every individual request and complaint they would have no time to develop games. It would be nice, but not practical. Besides, a lot of thinks people throw up on internet forums aren’t worthy the time it takes to read them. They are not a small IT business owner. If you tell us what exactly your request is we might be able to point you in the right direction. If you want to buy something from them you’d probably have to go through Microsoft or something. If you want to make a suggestion or have them give you something neat for free Waypoint and Twitter are probably the place, and good luck to you. To me at least, expecting personal attention seems a little unreasonable.

> 2699479062363607;9:
> If my last post came off as brash and egotistical it was in no means intended to be. At the end of the day it just comes down to business practices and I feel communication is paramount. Heck, I Tweeted E.A. a question I had about BF1 a few weeks ago. They responded a day after the game launched and apologized for taking so long to reply and they sent me a digital full-copy of the game for free over Twitter.
>
> Now that’s customer support! haha.

Throw “condescending” in there too.

You’re talking about PR. If E.A. gave away games to everyone who tweeted at them they would be out of business. That’s not customer support, that’s a publicity stunt.

12

> 2533274953123640;11:
> > 2699479062363607;8:
> > I’m not following you on the entitlement comment. I’m just asking for basic contact information to ask them IF they would be open to the possibility. I never said I was entitled to them custom designing something just because I have a plethora of other items. I find it perplexing that 343, or any company for that matter wouldn’t want to at least hear what a customer has to say. Last time I checked businesses like money; I’m well aware that I’m nothing more than a fish in the ocean to them. But without those fish to feed on eventually the whole ocean dries up.
> >
> > If you owned a company wouldn’t you want to satisfy your core consumer base? I am a small IT business owner myself and rely heavily on my loyal customer base. All I was asking for is an e-mail address, support number, anything. Any consumer should be able to at least have an opportunity to contact a merchandiser or company regarding a product or questions. This is what we call “customer support.” And please, if anyone thinks Twitter is a viable and professional support medium for businesses I suggest they take a business class.
>
>
> If 343 took the time to listen and respond to every individual request and complaint they would have no time to develop games. It would be nice, but not practical. Besides, a lot of thinks people throw up on internet forums aren’t worthy the time it takes to read them. They are not a small IT business owner. If you tell us what exactly your request is we might be able to point you in the right direction. If you wan to buy something from them you’d probably have to go through Microsoft or something. If you want to make a suggestion or have them give you something neat for free Waypoint and Twitter are probably the place, and good luck to you. To me at least, expecting personal attention seems a little unreasonable.
>
>
>
>
> > 2699479062363607;9:
> > If my last post came off as brash and egotistical it was in no means intended to be. At the end of the day it just comes down to business practices and I feel communication is paramount. Heck, I Tweeted E.A. a question I had about BF1 a few weeks ago. They responded a day after the game launched and apologized for taking so long to reply and they sent me a digital full-copy of the game for free over Twitter.
> >
> > Now that’s customer support! haha.
>
>
> Throw “condescending” in there too.
>
> You’re talking about PR. If E.A. gave away games to everyone who tweeted at them they would be out of business. That’s not customer support, that’s a publicity stunt.

Yes, it is P.R… It was means to make light of this post, which wasn’t intended to be a dissertation on business practices which it clearly has turned into.

Just wanted to see if somebody had knowledge of contact information that I wasn’t aware of. Clearly no one does, so if the mods would like to close this post feel free to.

13

> 2699479062363607;8:
> If you owned a company wouldn’t you want to satisfy your core consumer base? I am a small IT business owner myself and rely heavily on my loyal customer base. All I was asking for is an e-mail address, support number, anything. Any consumer should be able to at least have an opportunity to contact a merchandiser or company regarding a product or questions. This is what we call “customer support.” And please, if anyone thinks Twitter is a viable and professional support medium for businesses I suggest they take a business class.

The thing is, we have this forum which is a feedback platform (and probably the most efficient one for a product of this scale). In addition, as people have said, there’s Twitter (and social media in more general terms) which, whether we like it or not or think it’s good business or not, is a big channel between companies and their customers these days.

What you’d want is something more personal where you can discuss one-on-one with a support person. But that’s not necessarily a reasonable thing to have at this scale. Why would somebody want to contact a company in the first place? Either they have technical problems, or they have questions about the specifics of a product, or they plain want a refund for one reason or another. So, what do we have with Halo? We have the forums for general questions and technical problems, where other fans are often happy to help you out on the forums. For technical problems other fans can’t help with, it’s usually either because there’s a bug that doesn’t require two-way communication, or because it’s something external to the game, in which case you’re asking the wrong people. Finally, if it’s about refunds, then it’s not the developer, but a distributor who is responsible for those.

In other words, there’s really no inherent need for direct one-on-one contact between you and 343i. Creating such a channel would likely be infeasible. Public e-mail? Don’t think you’re the onlyone who wants to get in touch with 343i. The e-mail would be flooded to the point of being useless. Public phone number? For that they’d need to set up a customer service, but for what? As I discussed above, there really aren’t that many problems that benefit from one-on-one contact. So, the whole thing would just be a waste of money.

> 2699479062363607;9:
> If my last post came off as brash and egotistical it was in no means intended to be. At the end of the day it just comes down to business practices and I feel communication is paramount.

To be honest, it really did. You don’t see people asking 343i to make them stuff every day, mostly because people generally realize that they probably have more important things to spend their time on. So, when somebody comes around asking for contact information because they want stuff, it naturally gives a certain impression, whatever the intention of the question.

But as has been said, if you’ve been ignored through both Twitter and Facebook, there probably is a reason behind that. After all, there’s no diplomatic way of answering negatively to the question “Can you give me stuff?”.

> 2699479062363607;12:
> Clearly no one does, so if the mods would like to close this post feel free to.

Well, if you feel like this is done.