Is anyone else having BP rewards that disappear from the customization menu?

Since I opened a ticket and got a very non-helpful reply, I’m just wondering if anyone else is having issues with their BP unlocks?

Personally, levels 1 through 4 unlocked 100% fine, including premium unlocks, but 5 and 6 has just vanished from the customization menu. The only thing I got, was the XP boost, not the items?