Insider system opted me out of flighting

I have been in the insider programme for well over a year now, received many MCC flights and also the July Infinite flight. But at some point between then and now 343’s flighting system has decided to opt me out despite me not doing anything.

This can be seen in the following screenshot

I’m not sure why this has happened or who to contact about it. Tweeting at 343 employees hasn’t helped and I can’t seem to find a support email

Same thing happened to me. I resubmitted all my information this morning. I’m sure there’s plenty of people experiencing the same issue.