impossible to change the colors of my account

Games Halo 5: Guardians
1

one day in an update, I was modifying my account then the game was restarted and disappeared the options to change color in the menu disappeared, I deleted the game and downloaded it and nothing, so I guess it is bug in my account.

I can upload photos if necessary

2

https://www.halowaypoint.com/en-us/forums/e0d9938206f04a598ce84f2c8cadce02/topics/emblem-color-gone-can-t-change-colors/a3f34115-2766-4712-9ee6-e423cc8c78ef/posts i found the solution