Ideas please

Can anyone give me any ideas or help on this please?
Brief story is bought halo 5 on launch then in december i purchased the req bundle, all fine.
Today our xbox broke and we decided to pay the extra £30 for the halo one which in turn gave us the digital download and req bundle.

After 7 long hours waiting for it to install i have no req bundle. Ive used all my codes, played a few games, quit and restarted the game etc but still to no avail.

Just wondering if anyone could help me on this please? Is it possible having purchased one in the past on my GT i wont get the download one?

Many thankd in advance! :+1:t2::blush:

I moved your thread to the Support section.