I need help but no moderators will respond

Hi, I am having an issue and can’t find any moderators to respond. This is why I said 343 should have customer support.
So we are staying at a hotel with no internet, we decided to bring xbox and play halo. If we go to custom games every map is not available. Gametypes are but not 1 single map at all. I knew they took spart ops away for offline players but no maps for custom games either? All we can do is play campain offline??? Am I doing something wrong? Is there a mederator out there or anyone that can help me with this issue?d have customer support. If anyone can help me please let me know.

Please don’t make duplicate posts. You already made a thread, I’m sure the community will help you out in that thread.