I haven't gotten my req packs for warzone bundle

I bought and entered the code at the earliest of April 4th, the day after my birthday.
Today is may 20th and I have not gotten my weekly double packs :confused: makes me sad I spent 25 dollars and I didn’t get all of my packs. There is a 6 week difference between these two dates

Hi GrassMonkey1252!

Our records show that you have received and opened all 14 Premium Packs from your Warzone REQ Bundle. These Packs were opened at the following times:

4/3/2016 at 1:10 PM PST
4/3/2016 at 1:11 PM PST
4/4/2016 at 7:00 PM PST
4/4/2016 at 7:01 PM PST
4/11/2016 at 4:09 PM PST
4/11/2016 at 4:10 PM PST
4/18/2016 at 3:20 PM PST
4/18/2016 at 3:21 PM PST
4/25/2016 at 1:58 PM PST
4/25/2016 at 1:59 PM PST
5/4/2016 at 7:27 PM PST
5/4/2016 at 7:28 PM PST
5/9/2016 at 3:40 PM PST
5/9/2016 at 3:41 PM PST