I did not receive my 3X gold req pack

Games Halo 5: Guardians
1

I purchased a 3X GOLD PACK and was charged, but did not get anything. I assume it’s because my game crashed as soon as I confirmed the purchase and it was loading the pack. I have checked for new items, but there are none. What do I do now?

2

343 is aware of this issue. Please have paATIENTS

3

How long until this is fixed? Any idea?

4

Same problem here. Purchased, email confirmation, money was taken out of my bank account but no packs to open

5

Hey folks. There were some issues with the REQ system yesterday. Try checked your unopened packs here on Waypoint or hard resetting your console. In some cases the packs does actually open, but you skip over the opening animation. In those cases the items are automatically added to your inventory :slight_smile:

6

Thanks for the reports! We’re aware of this and investigating.

7

I’m missing armor and haven’t been helped. Useless people. Thanks 343. Not really

8

This is the second post from me about this issue. Money was taken out of my bank account and I received no product in return. I would ask that this be resolved in the next 24 hours or I would like a refund. If this happened in a physics store the place would be out of business. This is not acceptable. Either provide me the product that I paid for or give me the money back. There are no other options in this case.
The excuse about skipping the opening packs animation is not acceptable. I don’t, as I’m sure nobody does, have a record of exactly what reqs
i had before the purchase so if they went in automatically without me opening them I don’t know it and unless you can prove they did then I still have not received what I paid for.

9

Hey everyone! We’ve made a change that should help you receive all of the REQ Packs that you purchased.

If you are still not seeing your REQ Packs in your Open Packs section in-game or here on Waypoint, please let us know in this thread:https://www.halowaypoint.com/en-us/forums/e0d9938206f04a598ce84f2c8cadce02/topics/7x-gold-packs-not-receiving/3054ab5e-c5eb-48ae-b823-8bef337a2a1f/posts

Thank you for your patience, and we apologize for the delay!