I cant playa the multiplayer

Hi 343, i have a problem with muy account, y cant play the multiplayer in halo 5, y dont know why please fix this ti play again halo 5 with my friends

Do you own Xboxlive Gold?

> 2535408730995228;2:
> Do you own Xboxlive Gold?
>
>
> > Y es is only muy account, y try with other account and can play fine

Would you have gotten banned in someway? like somebody got on your account and got you banned.

No…

Eu mal inicio uma partida e perco a conexão com o servidor. Isso vem acontecendo a semanas. Não estou conseguindo jogar com meus amigos.
(I barely start a game and lose the connection to the server. This has been going to weeks. I’m not getting to play with my friends.)
HaloProjectBrasil