HW2 update has been chaos..

Ever since the most recent update I’ve been locked out of playing characters / game modes that I’ve already purchased. Now, worst of all, my rank is stuck at level 1… I have 590 multiplayer matches logged and it shows me as rank 1. Thanks for the free smurf account I guess, hopefully y’all care enough to at least fix what you broke. I was hoping you guys would actually drop some new content or something but I’ll settle for getting the game back in working order