Here are some of the things that really need fixing in order for the customization and progression system to be the best they can be.
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Give us cross core. We already know it works due to bots and the waypoint app so there is no point in hiding it. Even if it is still in a rough shape and there are a few clipping issues it is still better than not having it at all. Not being able to use things you unlock after hours of investment into the battle pass or paying a large amount in the store is stupid and needs to change. This is the biggest thing ruining customization and needs to change now before it is too late.
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Massively decrease the cost of bundles in the shop. The price for some of these bundles is absolutely insane for what little they offer in comparison to the $10 100 tier battle pass so I don’t want to have to be forking over $20 for a single armour set. Maybe offer a permanent discount or something to campaign owners so people who paid don’t have to deal with the same greedy costs as free to play players.
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Stop with the needless filler. A single emblem shouldn’t be split into 4 to fill up space in a battle pass/bundle. Additionally, a lot of the tiers in the fracture event just consist of xp grants and challenge swaps which aren’t great especially considering content that should be in it is being sold on the store instead.
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Allow players to earn CR in game or an equivalent which can be used on store items. Player time and investment into the game is just as if not more valuable than straight up cash as it keeps the game alive. A good idea I have seen is tie it in with the cosmetic reward for the weekly ultimate challenge that way it can’t be abused.
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I know I’m sort of beating a dead horse here but the speed of the battle pass and the challenge system really needs work. The biggest issue is the impact challenges have on objective game modes as people stop playing to win but instead get their challenges complete. We need proper per game XP to come back to motivate people to contribute towards the match.
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Add an additional progression system alongside the battle pass like MCC ranks. I know it isn’t perfect, but it means that there will be something to constantly work towards even when people complete the battle pass. You will however most likely need to litter it with a few rewards throughout for it to work well though.
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Make coatings apply to chest pieces. I can’t believe this is an issue, but you can be left with a substantial amount of the spartan chest being grey that doesn’t work well with the colour scheme of the rest of the coating. I can excuse helmet/hip/wrist attachments but it not applying to the chest is just so lazy especially when you need to convince people of the coating systems worth.