Help with digital to hard copy

Community General Discussion
1

I know they are offering to give a hard copy in place of the digital copy. Has anyone gone through this process yet? I prefer a hard copy, but my console is coming with a digital code. Thanks for the help : )

2

Here’s the website where they describe the process:

http://support.xbox.com/en-US/xbox-one/games/halo-5-guardians-disc-swap

I personally haven’t gone through it, but it seems fairly straight forward.

Good luck!

3

thank you. So busy working i haven’t had a chance to look into it. I know that’s lazy of me

4

Not lazy at all! I only had it bookmarked because I stumbled on it on the halo subreddit.

See you on the battlefield!

5

i went on it and they ask you for picture proof of your purchase and receipt

6

Halo 5: Guardian Disc Swap | Xbox One Games
PLEASE DO NOT REDEEM YOUR CODE IF YOU ARE INTERESTED IN SWAPPING YOUR CODE FOR A DISC.
This offer is good from October 20 through November 1, 2015.
If you’ve purchased the Limited Collector’s Edition of Halo 5: Guardians, you’ll receive the digital version of the game via a redeemable code. This gives you the opportunity to pre-download Halo 5: Guardians the week prior to launch, so that you’re ready to play on launch day in your region (Note This does not grant early access to the game). Remember to keep your console settings to “Automatic Update” so that your console downloads the Day 1 content update in advance of launch, ensuring you’re ready to play on October 27.
Xbox Support and 343 Industries are offering customers the opportunity to exchange digital codes for physical versions of the game. This offer is available in the following markets: North America, Europe, Africa, the Middle East, and Mexico. In order to be eligible, the following must be true:

  • You have received your Limited Collector’s Edition of Halo 5: Guardians. - You have not redeemed the code for the digital version of Halo 5: Guardians.How to exchange your code for the digital version of Halo 5: Guardians for a physical disc copy
    Here’s how you exchange your digital code for a physical disc.
    Note This offer is good from October 20 through November 1, 2015.

  • Open the <a>Contact Us</a> page. - Select “Chat with Microsoft Support” to chat with a support agent. - Once you’re connected, inform them that you want to exchange your unredeemed digital code for Halo 5: Guardians for a physical disc. - You’ll need to provide the agent with the following information:

  • Your Xbox gamertag - Your email address - The token’s 25-character code - Your address for shipmentOnce the order has been placed, you should receive your disc, along with a code for you to redeem the additional LCE content (Warzone REQ Bundle and Halo: The Fall of Reach), within 3-5 business days.
    Note If you’ve already redeemed your code for the digital copy of Halo 5: Guardians, you won’t be eligible to swap it for a physical disc.

7

I guess i i will have to use my Amazon Receipt lol