HELP - REQ Opening Error

I just opened a Gold REQ pack and it said error your pack cannot be opened at this time and then still took my 10,000 REQ points.

What happened?

Youll probably have it in your “open packs” section later on. Thats what happened with me anyways

They are pretty good about crediting properly after issues. If they took 10k points, you will have the req pack later.