Help plz, Gold pack didn't open

I just bought a Gold Pack for 3€ because my games sucked so much, I needed something good.
But after the purchase (I have the receit from paypal) the pack loaded and then just disappeared. I didn’t open.
I checked and I have no new unlocks or REQs.
Where can I adress this problem? I don’t wan to have paid for nothing…

check your “open pack” tab later.
This is halo 5.
the motto is
“pay now, get it later”

The same thing just happened to me…I tried to open a pack and it didnt open, so i bought another one (because surely it was just a one off glitch) but again, it didnt open …I still got charged for them even though I didnt get any req packs!

> 2535458606096241;2:
> check your “open pack” tab later.
> This is halo 5.
> the motto is
> “pay now, get it later”

Okay, so maybe a problem on the Halo5 side? I just assumed that the connection broke for a second or something and the content of the pack went into nimbus.
I’ll make sure to check later, thanks for the tipp!

> 2533274832312529;3:
> The same thing just happened to me…I tried to open a pack and it didnt open, so i bought another one (because surely it was just a one off glitch) but again, it didnt open …I still got charged for them even though I didnt get any req packs!

Okay, so this might actually be a problem with the REQ system, not with me in particular.

Reset your xbox and check open packs tab.

Update: It just appeared.
/Thread

> 2533274908211966;6:
> Update: It just appeared.
> /Thread

They just appeared for me too, after sitting idle at the open packs screen for 10 minutes. I only got on the forums to write a topic asking 343 if they knew this was happening, but then I saw it was happening to others so I posted here.