help my halo 5 guardians won't let me go online

My halo 5 won’t let me go online and when booting up the game I get a message about my profile is not able to go online and I talked to employees at Microsoft but the problem is out of their hands and told me to message you to try resolve it

You can try a few things listed in here.

PROBLEMS WITH XBOX ONE? HALO 5? READ THIS.

If that doesn’t help you’ll have better luck in this section.

HALO 5: GUARDIANS SUPPORT

  • Has your Xbox Live Gold membership expired? - Have you power-cycled your Xbox? - Is your internet connection stable? - Has your account been suspended from Xbox Live, temporarily or permanently?If you answered “No” to all of these questions, you still have hope. Power-cycle, check your internet connection, check your membership status, and try again.

Try to post this kind of thread on the H5 Support Forum in the future.