Help Ban for Disconnect

hello i have a problem, I was banned for no reason, are not a person who comes from the games, many times I find the party and when starta the game disconnects me telling me broken connection you have been disconnected from the local network.
precisely now that I made all possible tests with my line, it works perfectly 15 megs download upload 8 Table 1.
can you help me ? because I do not see why they should be banned for something I did not center.
you can excuse me x my English is not very ignorant with the universal language, I used a translator. Thanks for your answers in advance

Please direct all ban-related questions and discussion to the official pinned thread in the Halo 5 support forum:
https://www.halowaypoint.com/en-us/forums/e0d9938206f04a598ce84f2c8cadce02/topics/the-official-halo-5-why-was-i-banned-thread/19fa6556-e0b1-4248-b817-b3a99d0af5bf/posts
This is to keep the rest of the forums uncluttered with “I’ve been banned!” posts.